What is the delivery time for my order? We do our best to ship your order the same day on working days (which are ordered before 5 p.m.). Shipments within the Netherlands are delivered within 1 to 2 working days.
What are the shipping costs of my order
When you place an order above € 150, you pay no shipping costs in Europe. Are you placing an order under € 150? Then an x amount will be added to your total amount. Shipping costs are calculated at check-out.
1. After receiving your page you have the right to return your package within a period of 30 days without giving any reason (including items from the sale). The returned items are hereby (if reasonably possible) unworn, undamaged and with attached labels.
2. Enter your contact details, order number and reason for return on the return form that is included in the package.
3. The packaging can be closed again by means of the second closing strip.
4. Deliver your package at a postal point and keep the receipt with Track & Trace code until your return has been processed. The return address is on the return form.
5. Your return notification will be processed immediately upon receipt. We can wait to refund until we have received the products or the proof of shipment of the return. If a product is used or damaged, we can charge the costs for the depreciation. You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
6. After processing your return shipment, the purchase amount will be refunded via the same method as the order was paid with.
Do you live in the EU? You can exchange your item to a different size or color.
Do you prefer a different size? Send us an e-mail; email@example.com or a DM via instagram / facebook and we will send another size to you for free! EU only.
It is also possible to return your order to our address. Do not forget to include the packing slip with your return and state which item you would like to exchange. When we have received your return shipment, the item (if in stock) will be shipped immediately. If the item is not in stock within 10 working days, we are unfortunately forced to credit the amount.
INFORMATION ABOUT THE SELLER OF THE PRODUCTS
We believe that protecting information entrusted to us by our customers, visitors to our website and others with whom we communicate is part of our responsibility. This applies, among other things, to personal information that you provide to us such as name, address and date of birth or information that we obtain through an application or registration via the webshop or newsletter. The data is stored within the Bullet Equestrian Design group and is not sold to third parties. Bullet Equestrian Design uses a secure SSL connection during the ordering process and with contact forms.
NEWSLETTER AND CUSTOMER DETAILS ON PURCHASE
If you sign up for the Newsletter, we ask you for your e-mail address, or if you buy an item from the online store, we ask you for your name, postal address and e-mail address. The collected data is kept confidential and protected against possible misuse. When registering for our newsletter, you simultaneously give permission to store your data. We use the stored information to inform you about us. If you do not appreciate Bullet ED using your data for direct marketing purposes, please contact firstname.lastname@example.org. In addition, you can unsubscribe from our newsletter at any time via the unsubscribe link in the email itself.